Refund policy

Refund Policy

At Skini.pk, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we aim to make that process as smooth as possible. Please read our detailed refund policy below:

1. Eligibility for Refunds

1.1. Returns

  • You may return any unopened and unused products within 4 days of receiving your order.
  • To qualify for a refund, items must be in their original packaging and in the same condition as when you received them.

1.2. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery. We may request photos to assess the issue and expedite the resolution.

1.3. Non-Refundable Items

  • Certain items are non-refundable, including:
    • Opened or used products
    • Gift cards
    • Products marked as final sale

2. Return Process

2.1. Initiating a Return

  • To initiate a return, please contact our customer service team at [Insert Contact Email/Phone Number]. Provide your order number and details about the product you wish to return.

2.2. Return Authorization

  • Our team will provide you with a return authorization and instructions on how to send the product back to us.

2.3. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure that your return reaches us safely.

3. Refunds

3.1. Processing Time

  • Refunds will be processed within 4-7 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used at the time of purchase.

3.2. Notification

  • You will receive an email notification once your return has been received and your refund has been processed.

4. Exchanges

4.1. Exchanging Products

  • we do not offer to exchange products . place a new order for the desired item.

5. Shipping Costs

5.1. Non-Refundable Shipping

  • Please note that shipping fees are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.

5.2. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product).

6. Customer Service

If you have any questions about our refund policy or need assistance with a return, please contact us at [Insert Contact Email/Phone Number]. We’re here to help!

Contact Us

If you have any questions regarding this refund policy, feel free to contact us at email orderuwish@gmail.com & Whatsapp 03341113342