We sent you a brand-new device 100% working with Qr Coded box you can verify, and it was delivered safely without any reported issues. As you mentioned, you were able to use it for one treatment session, which indicates it was working properly upon delivery. Since the issue occurred after use and approximately one month later, we are unfortunately unable to accept responsibility.
The main part! it is not possible for the internal parts to come out on their own after normal use. This usually happens due to accidental damage, improper handling, or incorrect use. As the device has already been used. The product is damage and broken physically!
This product was sold without any warranty, and the manufacturer also does not provide a warranty or replacement in Pakistan. Also borken and damage as you shared video is not claimabale. Therefore, we are unable to offer a replacement or repair. Thank you for your understanding.
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